POS Project Coming Up

[Doug]

Starting sometime in April I will be starting a new account. This will be a POS Account. Most likely I will be placing these on Work Market instead of Field Nation for certain reasons.

The POS Install is quite easy, in fact, most of the time the End Users do it themselves but my new client does offer them a full service onsite install if the end user wants it. I just came back from out of town from training with this new client and I can tell you that it is the easiest setup I have ever seen. The real deal here is the training and mostly the back office training for the end user. It is quite in depth and if the field tech must watch some videos, read the documentation and put out the effort to master this. If not there is no point. We recently did a pilot and the tech I sent is awesome and did a great job at installing but as I said it is a super easy installation but he was unable to provide the training to the end user which is what this project is all about.

Anyone that is interested please let me know so we can discuss it further.

[jlaw0082]

So the install tech has to train the end user instead of the salesman? We are techs not trainers.

[Romulas]

Count me in. POS systems are my forte, and have trained individuals in both military and civilian capacity. So, yeah, techs Are trainers

[Doug]

Count me in. POS systems are my forte, and have trained individuals in both military and civilian capacity. So, yeah, techs Are trainers

Romulus, send me a personal message if you haven't already. You are on the short list.

[Doug]

So the install tech has to train the end user instead of the salesman? We are techs not trainers.

That's the project. It is unfeasible for the sales reps to fly out to train the end users for what is really just a 1 hour orientation. But what you have here is a very simple installation, practically plug n play no network wires to run and if so it is an extra. Up until now the end users have been doing their own installs. I mean, we are just talking about plugging in a PC to a Receipt Printer that is connected to a cash drawer and connecting a bar code scanner and loading installing a few drivers. I flew out to their office last week and spent a day training. Very simple stuff. The training we have to perform is more like an orientation of how to use the Back Office. Example: How to add an item such as a beverage. Kind of like this does that and that does this. Interesting attitude however and it is nice to know the Field Tech community has a spokes person such as yourself. My definition of a Field Tech: Problem Solver.

[Barry]

25 years with a major telco, training end users was part of a techs job? Install, troubleshoot, train, hell I'll do the hokey pokey if the job pays well enough. Count me in Pedro, I am a problem solver.

[Doug]

25 years with a major telco, training end users was part of a techs job? Install, troubleshoot, train, hell I'll do the hokey pokey if the job pays well enough. Count me in Pedro, I am a problem solver.

Your in, email me all your contact info.

[therealex]

I notice you didn't put the pay amount. I've read your other posts and you seem like a good guy. But I've become very suspicious of offers where no payment specifics are offered, and the work is described as "just" or "only".

As a point - I did a POS install this morning - very easy, swapped out two POS registers, a networked printer (set up, set the IP and test) and the BO server. I still had to stay on site while the server was getting the backup info. After I left, I had to go back a bit later because they needed the MFP (USB) back again to get faxes. They hadn't realized the new printer couldn't do faxes - and didn't mention it to me although I went over everything with the MOD and he actually watched me disconnect the old MFP and put it in the BO with the old POS systems.

The point is, it was easy. And the buyer had absolutely no problem paying my usual hourly fee, because he knew I would show up on time, do the job, and if anything went sideways I would be able to handle it. THAT'S what the pay is for, not based on how "easy" it is. Many buyers just don't understand that.

[Doug]

I notice you didn't put the pay amount. I've read your other posts and you seem like a good guy. But I've become very suspicious of offers where no payment specifics are offered, and the work is described as "just" or "only".

As a point - I did a POS install this morning - very easy, swapped out two POS registers, a networked printer (set up, set the IP and test) and the BO server. I still had to stay on site while the server was getting the backup info. After I left, I had to go back a bit later because they needed the MFP (USB) back again to get faxes. They hadn't realized the new printer couldn't do faxes - and didn't mention it to me although I went over everything with the MOD and he actually watched me disconnect the old MFP and put it in the BO with the old POS systems.

The point is, it was easy. And the buyer had absolutely no problem paying my usual hourly fee, because he knew I would show up on time, do the job, and if anything went sideways I would be able to handle it. THAT'S what the pay is for, not based on how "easy" it is. Many buyers just don't understand that.

I normally do flat rates and the rate can vary depending on how many units to be installed. Also, at times I need the tech to watch some videos so that they can train the end users and I pay extra for that so its not the same rate. By the way, I don't know if you are aware of this or not, but I am also a field tech and I never put field techs in bad situations. The truth is, it is usually the field tech putting me in a bad situation, like the one I used last week, what a disaster. Thank goodness I did not lose the contract.

[Chas69jr]

I am also doing POS systems on Field Nation right now along with everything that goes along with them, scanners, printers, fingerprint readers, Injenico Pinpads. I have been doing this for over 10 years now, came from a Server background as an Lead Network Administrator for over 20 years for a large Utility in New York until I moved down to Sarasota in 2008. I also have no problem helping people - and always have lived my life as a Technician and a problem solver. I understand the system and have no problem helping the client understand what he needs to know.